je7 Privacy Policy — How We Handle Your Personal Data
je7 is committed to protecting the privacy of every user on our platform. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on je7.
Introduction
This Privacy Policy ("Policy") applies to all users of the je7 online betting and casino platform ("Platform"), accessible at je7.pro. By registering an account or using any part of the Platform, you confirm that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. This Policy should be read together with the je7 Terms and Conditions, which form part of the agreement between you and je7.
je7 takes data protection seriously. We collect only the information that is necessary to operate the Platform safely, process financial transactions, verify identity, and comply with applicable laws. We do not sell personal data to third parties. We do not share your information beyond what is necessary to deliver the services you use on je7.
Our Privacy Commitments
SSL Encryption
All data transmitted between your device and je7 is protected by SSL encryption at all times.
No Data Sales
je7 never sells your personal data to advertisers, data brokers, or any other third party.
Your Right to Object
You may at any time request that je7 stops using your data for direct marketing or profiling purposes.
Right to Erasure
You may request deletion of your personal data, subject to our legal retention obligations and responsible gaming requirements.
Cookie Controls
We use only functional and analytical cookies. You can manage or disable non-essential cookies through your browser settings.
Contact for Data Queries
For any privacy-related request or complaint, contact je7 support at [email protected] — responses are in English.
1. Personal Data We Collect
je7 collects personal data in the following categories when you register, use the Platform, or interact with our support team:
- Identity data — full name, date of birth, gender, and government-issued ID details collected during KYC verification.
- Contact data — your registered mobile number and email address used for account communication and support.
- Financial data — details of deposits and withdrawals, payment method identifiers (e.g. bKash wallet number), and transaction history. Full payment credentials are not stored by je7.
- Technical data — IP address, device type, browser type, operating system, session duration, and pages visited during each Platform session.
- Gaming data — betting history, game play logs, wagering activity, win and loss records, and responsible gaming tool usage.
- KYC documentation — copies of identity documents, address proofs, and payment method evidence submitted to satisfy regulatory verification requirements.
We collect this data directly from you at registration, through your use of the Platform, and — in the case of technical data — automatically via cookies and server logs. We do not collect special categories of sensitive personal data such as health information, racial or ethnic origin, or religious beliefs.
2. How We Use Your Personal Data
je7 uses the personal data we collect for the following purposes only. We do not use your data for any purpose that is incompatible with those listed below.
We use your identity, contact, and financial data to create and maintain your account, process deposits and withdrawals, authenticate your login sessions, and deliver the betting and casino services you request. This is necessary for the performance of our contract with you.
We use identity, financial, and technical data to verify your age and identity, detect and prevent fraud, identify and investigate suspicious account activity, and comply with anti-money laundering obligations. This processing is necessary for our legitimate interests in protecting the integrity of the Platform and the safety of all users.
We use gaming data to monitor player behaviour for signs of problem gambling, enforce deposit limits and self-exclusion requests, and comply with responsible gaming obligations. This processing is in the vital interest of our users and is required to operate a safe gaming environment.
We use contact and account data to respond to your support queries, send transactional notifications (such as deposit confirmations and withdrawal updates), and communicate material changes to our Terms or this Policy. We do not use your contact details for unsolicited commercial marketing without your explicit consent.
3. Legal Basis for Processing
je7 processes personal data on one or more of the following legal bases, depending on the purpose of processing:
Processing that is necessary to perform our contract with you — including account creation, payment processing, and service delivery. Without this processing, je7 cannot provide the Platform services.
Processing that is required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and obligations to report suspicious activity to relevant authorities.
Processing that is necessary for je7's legitimate interests, including fraud prevention, Platform security, responsible gaming monitoring, and improvement of the user experience — where those interests are not overridden by your rights and interests as a data subject.
4. Data Sharing and Disclosure
je7 does not sell personal data. We share data only in the circumstances described below, and only to the minimum extent necessary for the relevant purpose.
je7 shares necessary financial and identity data with payment processors (including bKash, Nagad, Rocket, and Upay gateways) and technology providers who support the operation of the Platform. These third parties process data only on je7's instructions and are contractually bound to maintain the confidentiality and security of the data they handle.
je7 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with an investigation into suspected fraudulent, illegal, or harmful activity on the Platform. je7 will, wherever lawfully permitted, notify you of such disclosure.
We Never Sell Your Data
je7 does not sell, rent, or trade personal data to third-party marketers, data aggregators, or analytics companies. Your data is used solely to operate and improve the je7 Platform and to keep it safe and compliant.
5. Cookies and Tracking Technologies
je7 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a functional, consistent experience across sessions.
Essential cookies are strictly necessary to operate the Platform. They maintain your login session, remember your language preferences, and enable core Platform functionality such as the bet slip and account dashboard. These cookies cannot be disabled without preventing the Platform from functioning correctly.
Analytical cookies help je7 understand how users interact with the Platform — which pages are visited most, where users encounter difficulties, and how the overall experience can be improved. Analytical cookies collect aggregated, anonymised data and do not identify you personally. You may opt out of analytical cookies by adjusting your browser settings. Disabling analytical cookies will not affect Platform functionality.
6. Your Data Rights
As a user of the je7 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact je7 support at [email protected] with your registered account details and a clear description of your request.
You have the right to request a copy of the personal data je7 holds about you, along with information about how it is used. je7 will respond to verified access requests within 30 days of receipt.
You have the right to request correction of any inaccurate or incomplete personal data je7 holds about you. You may update certain account details directly through your account settings. For changes to identity data, documentary evidence may be required.
You may request that je7 deletes the personal data it holds about you. This right is subject to je7's legal obligations to retain certain data for AML compliance, fraud prevention, and responsible gaming records. Where data must be retained for legal reasons, je7 will inform you of the applicable retention period.
You have the right to object to je7 processing your personal data for direct marketing purposes at any time, with immediate effect. You may also request that je7 restricts the processing of your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved. Restricting processing may limit the services available to you on the Platform.
7. Data Security and Retention
je7 implements technical and organisational security measures proportionate to the sensitivity of the data we hold. These measures include SSL/TLS encryption for all data in transit, secure storage of data at rest with access restricted to authorised personnel only, regular security reviews and vulnerability assessments, and strict internal access controls so that staff can access only the data necessary for their role. No method of data transmission or storage is completely secure; while je7 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security against all possible threats.
je7 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. Account data is retained for the duration of your account and for a minimum of five years following account closure to comply with AML and responsible gaming record-keeping requirements. Technical and gaming data may be retained in anonymised or aggregated form for longer periods for analytical and security purposes. When data is no longer required and no legal retention obligation applies, it is securely deleted or anonymised.
8. Contact Us and Policy Updates
je7 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or Platform functionality. When we make material changes, we will post the updated Policy on this page with a revised effective date and, where appropriate, notify registered users by email. Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically.
Privacy Queries and Data Rights Requests
To exercise your data rights, raise a privacy concern, or report a suspected data breach, contact je7 support at [email protected]. Please include your registered username, your account mobile number, and a clear description of your request. je7 aims to respond to all data rights requests within 30 days.
Your Privacy Matters — Explore je7 Safely
je7 is built on transparency and trust. Learn about our responsible gaming tools, or visit our FAQ for answers to common account and privacy questions.