Responsible Gaming — je7 Cares About Your Wellbeing
je7 is committed to providing a safe, fair, and enjoyable betting experience for all players in Bangladesh. We provide a full suite of responsible gaming tools so you stay in control at all times.
Gambling Should Always Be Entertainment
je7 believes that gambling is a form of entertainment — not a way to make money or solve financial problems. For the vast majority of players who use je7 responsibly, betting on cricket, BPL, IPL, or playing live casino games is a fun and exciting pastime. Our responsible gaming framework exists to ensure it stays that way.
je7 takes a proactive approach to player safety. We monitor account activity, enforce strict age verification for all new players, and make self-management tools available to every registered user free of charge. If at any point gambling stops being fun and starts feeling like a burden, je7 is here to help you take back control.
Our Responsible Gaming Commitments
Age Verification
All players must be 21 or older. We verify age at registration and during KYC checks.
Player Protection
je7 monitors for irregular patterns and can proactively restrict accounts showing signs of harm.
Session Reminders
Set session time alerts so you always know how long you have been playing.
24/7 Support
Our support team is available around the clock to assist with any responsible gaming concern.
Spending Limits
Set daily, weekly, or monthly deposit limits directly from your account settings at any time.
Self-Exclusion
Request a temporary cooling-off period or permanent self-exclusion from the je7 platform at any time.
Responsible Gaming Tools Available on je7
Every je7 account comes with a full set of player-controlled tools. You can access all of the following directly through your account settings without contacting support:
Deposit Limits
Set a maximum amount you can deposit per day, week, or month. Once a limit is set, it takes effect immediately. Reducing a limit is instant; increasing a limit is subject to a 7-day cooling-off period before the increase takes effect, giving you time to reconsider.
Session Time Limits
Set a maximum daily play duration. When your session limit is reached, je7 will display a reminder and prompt you to log out. You can set this limit to as little as 30 minutes per day to keep your play sessions manageable.
Cooling-Off Period
Take a short break from gambling without closing your account permanently. You can set a cooling-off period of 24 hours, 7 days, 30 days, or a custom period of up to 6 weeks. During a cooling-off period, you cannot log in or place bets.
Self-Exclusion
Request a permanent or long-term self-exclusion from je7. Once self-exclusion is activated, your account is suspended indefinitely and you will not be able to register a new account. Self-exclusion requests are actioned within 24 hours of receipt.
Reality Checks
Enable periodic pop-up reminders during active play sessions. A reality check shows you how long you have been playing in the current session and how much you have wagered, helping you make an informed decision about whether to continue.
Recognising the Signs of Problem Gambling
Problem gambling can develop gradually. Recognising the early warning signs is the first step to getting help. Ask yourself honestly whether any of the following apply to you:
- You spend more money on gambling than you originally planned or can afford to lose.
- You gamble to try to win back money you have previously lost (chasing losses).
- Gambling makes you feel anxious, stressed, or irritable, especially when you cannot play.
- You lie to family or friends about how much time or money you spend gambling.
- You borrow money or sell belongings to fund your gambling activity.
- Gambling interferes with your work, studies, relationships, or daily responsibilities.
- You think about gambling constantly and find it difficult to stop even when you want to.
If Any of These Apply to You, Please Reach Out
You are not alone. Recognising a problem is a sign of strength, not weakness. Contact je7 support at [email protected] — our team will help you access the appropriate responsible gaming tools, including immediate self-exclusion. We treat all such requests with complete confidentiality.
Age Restriction — 21+ Only
je7 is strictly an adults-only platform. All players must be 21 years of age or older to register, deposit, or place any bet. This age restriction is a non-negotiable condition of using the Platform and applies to all residents of Bangladesh and any other jurisdiction where je7 is accessed.
Age verification is conducted as part of the KYC process. Players who cannot verify their age will have their account suspended and any funds held pending identity confirmation. je7 will not process withdrawals for accounts that have not completed age verification.
Protecting Minors
If you share a device with younger family members, we strongly recommend enabling parental controls or device-level access restrictions to prevent underage access to je7. If you suspect that a minor has registered or is using a je7 account, contact support immediately at [email protected].
How to Request Self-Exclusion or a Break
Requesting a cooling-off period or self-exclusion on je7 is straightforward. Follow these steps:
- Log in to your je7 account and navigate to Account Settings.
- Select "Responsible Gaming" from the account menu to access all self-management tools.
- Choose the tool you need — deposit limit, session limit, cooling-off period, or self-exclusion — and follow the on-screen instructions.
- If you need assistance or wish to request permanent self-exclusion, email [email protected] directly. Your request will be actioned within 24 hours.
During any active cooling-off period or self-exclusion, je7 will not send promotional communications to the affected account. Any remaining balance will be held securely and returned upon the expiry of a cooling-off period, or via a withdrawal request for permanent self-exclusion cases.
Tips for Playing Responsibly on je7
These practical habits will help keep gambling enjoyable and under control at all times:
- Set a firm budget before you start playing and stick to it regardless of whether you are winning or losing.
- Never chase losses. If you have reached your budget for the session, stop and close the app.
- Treat any winnings as a bonus, not as income. Never rely on gambling to cover living expenses or debts.
- Take regular breaks. Set session reminders on your je7 account to alert you after 30, 60, or 90 minutes of play.
- Do not gamble when you are upset, tired, under the influence of alcohol, or under significant financial stress.
- Balance gambling with other hobbies and social activities. Gambling should be one of many leisure activities, not the only one.
Get Support — You Are Not Alone
If you are concerned about your own gambling or the gambling of someone close to you, je7's support team is available to assist. All responsible gaming queries are handled in strict confidence.
je7 Support Team
Email je7 support for responsible gaming assistance, self-exclusion requests, deposit limit queries, or any account concern related to problem gambling. Responses are in English within 24 hours.
[email protected]FAQ — Common Questions
Visit the je7 FAQ page for answers to common questions about account management, deposits, withdrawals, and responsible gaming tools.
je7 is committed to responsible gaming as a core part of how we operate. We review our responsible gaming policies regularly and update our tools based on player feedback and best practice. Your safety and wellbeing always come first.
Play Smart — Explore je7 Responsibly
Have questions about responsible gaming tools or your account? Visit our FAQ or explore the je7 Casino at your own pace.